Delivery Information

Most items listed on this website are not held in stock at our premises (unless otherwise stated) and are rather ordered from various suppliers as orders are placed. While we constantly update the site's prices and product stock levels based on information from our suppliers, it is recommended that you wait for an email or phone-call from us before making payment for any orders placed on the website. We will also give you an estimated delivery time. Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product. At this point, you may accept the substitute, place the item on backorder or cancel the item from your order.

Once the order has been confirmed, you can make payment via EFT orcash deposit. These are the only payment methods that we accept currently. Orders will be placed once proof of payment has been received and shipped once the payment reflects in our bank account. Payment must take place within 48 hours of placing the order or we may cancel it or update it if pricing has changed.

Delivery Options:

·         Door-to-door Courier:

NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.

Your order will be delivered directly to your door. To receive an estimate on the delivery charge, please enter your delivery details in the Delivery box on the Shopping Basket page.

We currently do not ship to remote locations such as farms and mines.

Collection from Little Wilds:
Clients may also collect their purchases directly from Little Wilds in Gordons Bay. . Please call us beforehand if you’d like to arrange a pickup. We will inform you via SMS or email once your order is ready.

What happens if I don't receive my order?
All orders that are sent via StarExpress are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It's at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.

If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the prescence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.

Returns Policy

Returns:
If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

Should an opened product be returned, a 25% fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, Little Wilds reserves the right, at its sole discretion to levy an additional fee.

Customised items can only be returned if the item is damaged, or does not have the original order picture, photo or text that was placed in the order.

All products being shipped back to Little Wilds should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to Little Wilds. Little Wilds will not be liable for the damages. It is recommended to insure any items that you send to us.